acd8's Privacy Policy

01

Introduction & Scope

This Privacy Policy ("Policy") applies to the acd8 platform website acd8.lat and all services connected to it. This Policy describes how acd8 collects, stores, uses, and shares your personal information with third parties — if at all.

By visiting our website or creating an account, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

02

What Information We Collect

acd8 collects only the information that is necessary to operate our services, ensure security, and improve your experience. A detailed breakdown of the information collected is provided below:

2.1 Registration & Identity Information

• Full name, date of birth, gender
• Email address & mobile number
• Preferred username & password (stored in encrypted form)
• Address & nationality

2.2 Identity Verification (KYC) Information

As part of responsible gaming and fraud prevention, acd8 may request documents for identity verification in certain circumstances:

• National ID (NID) or passport copy
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

2.3 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay)
• Transaction ID & status

2.4 Technical & Usage Information

• IP address, device type & operating system
• Browser type & version
• Session duration, pages visited, and click data
• Information collected through cookies and similar tracking technologies

03

How Your Information Is Used

acd8 uses the information collected solely for the following purposes:

• Account management: To create, verify, and maintain your account.
• Payment processing: To securely complete deposits and withdrawals.
• Customer support: To provide 24/7 live chat and email assistance.
• Security & fraud prevention: To detect and prevent suspicious activity.
• Responsible gaming: To identify patterns of excessive play and provide the necessary support.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To analyze your usage patterns and improve the platform.
• Communication: To notify you of important account updates and policy changes.

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We do not sell your information for any marketing purpose, and we do not send promotional messages without your consent. You may opt out of marketing communications at any time.

04

Cookies & Tracking Technologies

The acd8 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are necessary for the core functionality of the website — such as maintaining your session and ensuring security. They cannot be disabled.

4.2 Analytical Cookies

These cookies help us understand which parts of the website users engage with most, which supports service quality improvements. These cookies do not identify you personally.

4.3 Preference Cookies

These cookies are used to remember your language, settings, and preferences, making future visits more convenient for you.

05

Sharing Information with Third Parties

acd8 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. They operate under their own privacy policies.
• Technology service providers: Technology companies that assist in operating our platform may have access to limited information under strict confidentiality agreements.
• Legal obligations: Information may be disclosed when required by a court order, a legitimate request from a government authority, or applicable law.
• Business transfers: In the event of a merger, acquisition, or restructuring, information may be transferred to a new entity. Users will be notified in advance in such cases.
• Protection purposes: Information may be shared with relevant authorities to prevent fraud, deception, or other harmful activities.

Except in the cases described above, acd8 does not share your personal information with any third party without your explicit written consent.

06

Data Security Measures

acd8 applies industry-standard technical and organizational measures to protect your personal information. Our security infrastructure includes:

6.1 Technical Security

• 256-bit SSL encryption for all data transmissions
• One-way hashing of passwords and sensitive data
• Data stored in secure data centers
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

6.2 Organizational Security

• Minimum access policy — staff can only access the information required for their role
• Regular privacy and security training for all staff
• Rapid response plan in the event of a data breach

07

Data Retention Period

acd8 retains your personal information for as long as your account remains active. Even after an account is closed, some information may be kept for the following reasons:

• Financial & legal records: Transaction records are retained for a set period to meet applicable legal obligations.
• Fraud prevention: Limited information may be retained to prevent future fraud or prohibited activity.
• Dispute resolution: Relevant information may need to be retained in the event of an ongoing or potential legal dispute.

Once the need has passed, information is securely deleted or anonymized so that it can no longer be used to identify any individual.

08

Your Rights & Options

acd8 believes you should have full control over your own information. You have the following rights:

8.1 Access & Review

You have the right to request details of what information we hold about you. Contact us at the support email and the information will be provided within a reasonable time.

8.2 Correction

If any information in your profile is incorrect or incomplete, you may request a correction. This can be done through your account settings or by contacting customer support.

8.3 Deletion Request

In certain circumstances you may request that your personal information be deleted. However, information that must be retained to meet legal obligations or for legitimate business purposes will not fall under this right.

8.4 Marketing Opt-Out

You may opt out of promotional emails or messages at any time. This will not affect essential service notifications for your account.

8.5 Data Portability

You may request a copy of your personal information in a common structured format that can be used elsewhere.

09

Protection of Minors

acd8 strictly prohibits providing services to anyone under 21 years of age. We do not knowingly collect personal information from minors.

If we are informed that a minor is using our services, we will immediately close that account and securely delete any information collected. If you become aware of such an instance, please contact us.

21+ This platform is for persons aged 21 and above only.

10

Policy Changes & Updates

acd8 reserves the right to amend this Privacy Policy as needed. For significant changes, we will notify users in the following ways:

• Posting a clear notice on the main page of the website
• Sending a notification to the registered email address
• Updating the "Last Updated" date on this page

Continued use of our services after any changes will be taken as acceptance of the updated Policy. We therefore recommend visiting this page regularly.

11

Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us in the following ways:

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We will process any privacy-related complaints or requests promptly. acd8 places the highest importance on the trust and privacy of its users.